Presenters
Robert Gebhardt, FMP, CHP, Global Workplace Experience – AMER Lead, JLL
Rob Gebhardt leads Workplace Experience strategy across the Americas as a key member of JLL's Work Dynamics Global operations team. He directs industry professionals who architect comprehensive workplace hospitality ecosystems designed to amplify human connectivity, drive collaboration and optimize employee experience.
With three decades of hospitality leadership across private and public sectors, Rob brings executive experience in fine dining, retail, healthcare, and Fortune 500 environments. Over the past decade at JLL, he pioneered the firm's Global Workplace Experience function and innovative workplace transformation approaches.
Rob holds culinary training from the Culinary Institute of America, Hospitality Management studies from Sullivan University and executive education in Organizational Design and Change Management from Stanford University and UC Berkeley. He is a frequent industry speaker and SHFM Past President.
Session Three | Leading Human-Centered Change in Workplace Hospitality
Robert Gebhardt
Global Workplace Experience AMER Lead
 JLL
Stuart Gonsuron, Vice President, NAMR Project Lead, Amenity Services, JPMorganChase
Stuart Gonsuron oversees the U.S. employee dining program at JPMorganChase. He has over 25 years of broad-based U.S. domestic and international experience in program management, project management and operations management in foodservice and hospitality whose background spans corporate dining, U.S. government contract dining, maritime hospitality, casinos, country clubs and independent restaurants.
Session Three | Leading Human-Centered Change in Workplace Hospitality
Stuart Gonsuron
Vice President, NAMR Project Lead,
Amenity Services
JPMorganChase
Regine Hooper-Campbell, Global Hospitality Strategy Manager, Workplace Experience, Airbnb
Regine Hooper-Campbell is a global hospitality and workplace experience leader with nearly two decades of experience designing food, events, and service programs that strengthen culture, community, and operational excellence. She has led large-scale hospitality initiatives for organizations including Airbnb, Accenture, Goldman Sachs, and Hilton, and further honed her expertise through experiences with Four Seasons and the Disney Institute. At Airbnb, Regine revamped the company’s global food philosophy, designed its first concierge program, and developed frameworks for hospitality, events, and workplace experience across offices worldwide. She also led the company’s transition to a vendor-managed food model, built Airbnb’s first internal catering division and authored post-COVID global reopening food guidance. Known for blending hospitality, employee experience and business strategy, Regine creates programs and spaces that are both high-touch and highly functional. She holds a BBA from Hofstra University and a Master of Management in Hospitality from Cornell University’s School of Hotel Administration.
Session Three | Leading Human-Centered Change in Workplace Hospitality
Regine Hooper-Campbell
Global Hospitality Strategy Manager, Workplace Experience
Airbnb
Phil Kirschner, Founder, PK Consulting
Phil Kirschner is a data-driven change leader at the intersection of people, place, and technology, helping organizations turn modern work transformation into an operating system for change. Over more than 20 years, he has built new workplace functions, led major portfolio and HQ programs, and delivered measurable gains in productivity, retention, culture and cost. Today, through PK Consulting and The Workline, Phil equips clients with the vocabulary and tools to design the roles, rituals, rooms, and repositories that enable work to actually work.
Phil was previously a Senior Expert in the Real Estate and People & Organizational Performance practices at McKinsey & Company, Head of Enterprise Workplace Strategy at WeWork, Northeast Regional Lead of Workplace Consulting at JLL and Global Head of Workplace Effectiveness at Credit Suisse.
Session One | Navigating Efficiency and Resilience in a Shifting Global Economy
Session Three | Leading Human-Centered Change in Workplace Hospitality
Phil Kirschner
Founder
PK Consulting
Karen Lerman, Senior Program Manager, Google
Karen Lerman is a Senior Program Manager at Google with over 10 years of international experience in leadership development, community building, and culture creation. A passionate advocate for AI literacy, she proactively developed the "Intro to AI for Projects+" course, upskilling over 30,000 Googlers globally with a 98% approval rating. As a coach for creatives and improv performer, she is dedicated to exploring the intersection of technology, creativity, and human connection to enhance productivity and creativity.
Session Two | Cracking AI: A Hands-on Workshop for Real-World Productivity
Karen Lerman
Senior Program Manager
Maeve Webster, President, Menu Matters LLC
Maeve Webster is a consultant and thought leader in the food and beverage industry with 25 years of experience. In 2025, Menu Matters LLC celebrated its 10th anniversary of supporting clients through exceptional one-on-one expertise in understanding, prioritizing and leveraging insights and trends. Maeve and the team at Menu Matters excel at helping clients find the critical, relevant meaning within data and insights, and using those insights to inform innovation, messaging and strategy. She has practical foodservice experience, having owned a café in Bennington, VT, for four years and is a resource for national and international media including BBC Radio, NPR, The New York Times and CBS Sunday Morning.
Session One | Navigating Efficiency and Resilience in a Shifting Global Economy
Maeve Webster
President
Menu Matters LLC