CIC Agenda


May 1, 2024

All events will take place at the Hudson Center at Warner Bros. Discovery (unless otherwise indicated):


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8:45 am – 12:00 pm

Young Professionals Community Service Project
Young Professionals are 39 years of age or younger (No additional fee)

Off-Site - Transportation is on your own.

God’s Love We Deliver
166 Avenue of the Americas
New York, New York 10013

Ready to make a difference? With the SHFM Young Professionals Summit happening the day before, SHFM's Young Professionals will have the opportunity to spend the morning making a meaningful impact at God’s Love We Deliver. SHFM volunteers will work alongside staff to peel/chop vegetables, ladle soup, make salads, prepare protein, package & label meals for people living with HIV/AIDS, cancer and other serious illnesses. For more insight into the kitchen shift and what to expect, click here.

Space is limited – register for this opportunity early!

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9:00 am

Pre-Conference Registration Opens

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9:30 am – 11:45 am

Client Liaison, Self-Operator and Integrated Facility Manager Session
Client Liaison, Self-Operator or Integrated Facility Manager Only (No additional fee)

Join us for an interactive session designed for this membership group looking to connect and exchange ideas. Dive into discussions on sharing challenges, innovative ideas and solutions, while also envisioning what the future holds. Additionally, we will explore technology and AI, understanding their transformative impact. Be an active participant in this program, contributing to thought-provoking dialogues facilitated to inspire insightful conversations.

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11:30 am – 12:30 pm

SHFM Foundation Fellowship Program Lunch

This is a time for those participating in the mentorship program to network over lunch. SHFM will contact those in the program with more details.

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12:00 pm – 12:45 pm

Operator Lunch
Client Liaison, Self-Operator or Integrated Facility Manager Only (No additional fee)  

Not sure what best describes your position? Visit the SHFM website for more details.


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12:00 pm

CIC Registration Opens

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12:00 pm - 1:00 pm

Networking & Exhibits

Sponsors will be exhibiting at two defined times to share the latest innovations in products and services. After you check-in, please be sure to show your support to our generous sponsors, who have made this conference possible, by browsing their innovations!

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1:00 pm – 2:30 pm

Welcome and Program Session One

Defining the Gap – Navigating the Evolving Landscape

Harpreet Cheema, Senior Director of Digital Design & Development, Sodexo
Alice Fournier, Chief Information Officer, ISS Americas
Ennis Olson, Global Insights and Innovation Lead, Food Program at Google

Join us for a session filled with insights and revelations as we unveil the secrets behind making informed decisions in the digital age. Led by industry experts, this immersive experience will demystify the world of technology, from AI to data analytics, and its profound impact on revolutionizing foodservice operations. Get ready to discover how innovative tech solutions are reshaping every aspect from menu creation to customer engagement. With captivating real-life examples and simplified explanations of complex concepts this session is designed to educate and empower.

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2:30 pm – 3:15 pm

Networking Break & Exhibits

This the final opportunity to browse sponsor innovations in products and services!

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3:30 pm – 5:00 pm

Program Session Two

Building Bridges – Strategies for Narrowing the Gap

Joseph Schumaker, FCSI, Founder and CEO, FoodSpace (Moderator)
Rob Brummett, Director of Digital – Strategic Accounts, Aramark - WorkPlace Experience Group
Haroon Qureshi, CEO, omniXM
Jugveer Randhawa, Chief Technology Officer, Compass Group North America
Elicia Young, Global Food Program Manager, Intuit

Dive deeper into the insights gained from session one and take the next steps towards bridging the gap in your current workplace strategies and identify what to look for next. Hear from subject matter experts as we discuss tech solutions they implemented and invaluable lessons learned along the way. Uncover key findings, pitfalls to avoid and essential considerations for successful tech integration, while keeping hospitality top of mind. Embrace the possibilities, evolve your approach and drive innovative solutions.

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5:00 pm – 7:00 pm

Networking Reception

Connect with your fellow attendees at a “meet and greet” designed to build business relationships! Enjoy hors d’oeuvres and cocktails as you network—the perfect close to an insightful conference.

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Thank You to Our Hosts

Restaurant Associates
Warner Bros. Discovery
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